Merchant help

Findory support

For help, email [email protected]. Include the shop domain, quiz name, approximate time, steps to reproduce, and only the last six characters of the Published quiz ID. Do not email the complete ID. Remove customer information from screenshots, and never send a password or access token.

Availability and response target

Support hours: Monday-Friday, 09:00-18:00 local time

Target first response: Within two business days

Email support for current incident status. Findory v1 does not operate a separate public status page.

Publish your first quiz

  1. Create a quiz and add at least one question with two answers.
  2. Add complete recommendation cards with public HTTPS links.
  3. Preview the possible paths, resolve validation messages, and publish.
  4. Copy the published quiz ID.
  5. In Theme Editor, add the Product quiz app block by Findory and paste the ID.
  6. If the App proxy URL was customized in Shopify admin, set the block's App proxy prefix and App proxy subpath to the same values. The defaults are apps and findory.
  7. Save the theme and test the storefront on desktop and mobile.

Block unavailable in Theme Editor

Confirm the app and extension are installed and the theme uses Online Store 2.0 app blocks. Try a product or page section that accepts app blocks. Findory does not edit theme source files as a fallback.

Custom App proxy path returns an error

Open Shopify admin → Settings → Apps and sales channels → Findory → App proxy. Copy the displayed prefix and subpath into the matching settings in every Findory Product quiz block, then save the theme. This keeps the storefront block aligned with a merchant-customized proxy URL.

Changes do not appear

Confirm the latest version was published, the same published ID is in the theme block, and the quiz is not paused. Then refresh the storefront.

App plan or limit issue

Open Plans in Findory and confirm Shopify reports the expected active App plan. Include the shop domain, expected plan, and exact error message in a support request. Do not send credentials or private Shopify account information.

Privacy or deletion request

Email [email protected] with the shop domain, request type, and enough information to verify your authority. Shopper answers are not intended to leave the browser.